The reservation number is included in the reservation confirmation sent by e-mail and in the corresponding PDF attachment. It has a "VCE123456" or "TSF123456" format.
Modifications and Cancellations
Users can cancel/modify the reservation (included car plate number) up to 4 hours before the date of access into the Parking Facility, by using "Manage Booking"section. Please note that:
cancellation is free of charge within 14 days from the date of online purchase;
after the 14th day, cancellation will be subject to a penalty of 20%;
car plate number modification is free of charge.
Please note: A booking modification is managed by the total refund of the amount paid for the modified booking and subsequent total purchase of the new booking, subject to car parks availability and fares at that time. Refund will be paid within the following 7 days.