I've booked: how do I enter and exit the parking lot?
Make sure not to use, if present, the Telepass lane; then approach the entrance barrier of the parking lot with your car, wait for the camera to read and recognize the license plate that you entered during the booking phase, wait a few seconds for the system to AUTOMATICALLY (you don't need to press any buttons) issue the parking ticket where your Booking Code starting with VCE will be printed; retrieve it, keep it safe, and enter the parking lot (the printing of the Booking Code on the ticket indicates the correct recognition of the reservation: example of printed ticket).
If, after waiting at least 10 seconds, the system does not issue the ticket (e.g. dirty license plate not read by the camera), you can use the intercom assistance button on the entrance barrier, having the booking code printed on the confirmation PDF you received via email at hand.
Once your stop is over, you can approach the exit barrier: the system will recognize the license plate and raise the barrier. Even when exiting, the system may not recognize the vehicle's license plate; you can insert the ticket you collected on entry into the exit barrier to enable the system to open the barrier.
In case of exceeding the booked period, you can use the ticket to pay the difference at the automatic cash desks (cards and cash) or directly at the exit barrier (credit cards only). If you are unsure whether you have exceeded the booked stop period, you can insert the ticket into one of the automatic cash desks and check the amount to pay: if it is €0, it means you are still within the booked period.
How can I cancel or modify the reservation?
In the Manage Booking section of the website parcheggi.veneziaairport.it, you can modify or cancel the reservation.
Cancellation or modification (including changing the license plate) is possible up to 4 hours before the reservation begins and is subject to the following conditions.
CANCELLATION OF RESERVATION
Case 0 - when the parking was booked the FREE CANCEL service has been purchased - cancellation is always free and must be requested within 24 hours after the missed entry.
Case 1 - Cancellation is requested within 14 days after purchase but not within the withdrawal period (14 days from the start of the booked stay) - Example: Stay purchased on January 10 with parking entry on July 14 and cancellation requested by January 24 - cancellation is free.
Case 2 - Cancellation is requested beyond 14 days after purchase - Example: Stay purchased on January 10 with parking entry on July 14 and cancellation requested after January 24 - cancellation is subject to a penalty of 20%.
Case 3 - Cancellation is requested within 14 days after purchase but within the withdrawal period (14 days from the start of the booked stay) - Example: Stay purchased on January 10 with parking entry on January 14 - cancellation is subject to a penalty of 20%.
You can view the General Terms and Conditions of the Contract.
MODIFICATION OF RESERVATION
The modification of the reservation (entry and exit dates, change of license plate, change of parking) is always free, provided it is made at least 4 hours before the start of the booked stay.
The modification of a reservation is managed with a full refund of the amount paid for the modified reservation and subsequent full purchase of the new reservation at the online rates and availability of parking spaces in effect at that time. This means that, in the event of a change in the parking period, you may pay a different amount than the one paid at the time of the original reservation or even not find parking spaces available on the new dates.
Refunds for modifications and cancellations will be made to the same payment method used (e.g., credit card) within 7 working days following the modification/cancellation.
I want to be able to request a full refund of the reservation even beyond the 4-hour limit before my missed entry into the parking lot, how can I do that?
You can purchase, at the time of booking, the FREE CANCEL option, which allows you to obtain a full refund of what was paid for unused stops (Strikes, Personal Inconveniences, Program Changes, Delays, and Flight Cancellations).
My flight has been canceled, can I get a refund for the parking I had booked?
The flight cancellation does not allow you to deviate from the rules governing refunds and cancellations of the reservation. To safeguard the parking expense from inconveniences, it is advisable to purchase the FREE CANCEL service when booking.
What happens if I stay in the parking lot longer than the booked time?
If your stop extends beyond the booked period, you will need to - at the time of exiting the parking lot - pay a fee calculated on the additional time spent, using the ticket collected at entry, which must be inserted into the automatic cash desks (cards and cash) or directly into the exit barrier (credit cards only). If you are unsure whether you have exceeded the booked stop period, you can insert the ticket into one of the automatic cash desks and check the amount to pay: if it is €0, it means you are still within the booked period.
The pricing for any exceeding of the booked time is calculated based on the rates displayed at the entrance of the parking lot, which may vary significantly from those paid online.
I went through the Telepass lane even though I had a reservation and I was charged for parking twice: how can I request a refund?
If you have mistakenly used the Telepass lane and have received the charge on the Telepass invoice, you can request a refund of the amount paid by writing to email@example.com and attaching:
A penalty of €15 is applied to the refund for management fees.
What do I do if the booked parking lot is occupied?
Even if the display at the entrance of the booked parking lot indicates "full" (red light or "parking full" wording), your parking space is guaranteed thanks to the online reservation; therefore, you can proceed to the entrance barrier for license plate reading.
How long before and after the booked time can you enter/exit the parking lot?
For entry, the reservation is recognized from 3 hours before and up to 3 hours after the booked time (for example: if you have booked entry at 12pm, you can access the parking lot from 9am and until 3pm).
For exit, the reservation is always recognized if it occurs before the booked time (that is, once you have entered the parking lot, you can exit at any time before the end of the reservation time); if the exit is after the booked end time, you can exit the parking lot for free up to 3 hours after the said time. After these 3 hours of grace period, you will have to pay the difference at the pay-on-foot machine using the ticket collected at the entrance. To check if you have exceeded the free exit period, it is advisable to insert the ticket into the pay-on-foot machine located in the Arrival Hall: if the amount displayed on the screen is €0, it means that you are still within the validity period of the reservation.
Can I enter and exit the parking lot as many times as I want during the booked period?
Within the booked period, it's only possible to enter and exit the parking lot once. For example, if you booked a stay for the same day with entry at 8 AM and exit at 8 PM, you cannot enter and exit the parking lot without limits between 8 AM and 8 PM. Once you've entered, you can exit by 8 PM, and once you've exited, the reservation will be considered used, and any subsequent attempts to access after the first one will not be allowed (the system won't recognize the license plate as booked).
SHORT TERM STAY
I need to accompany/pick up a passenger: where should I park?
The "Short Term" parking is dedicated to accompanying: it is located right in front of the Terminal and has an hourly rate with the first 20' free. To know the rates after the first 20' free, you can visit the Tariffs section of the website. The "Short Term" parking cannot be reserved.
All other parking lots have a fixed daily rate even if used only partially during the day.
What is meant by "short term" and "long term"?
The term "short term" refers to the stop of accompanying passengers (typically from a few minutes to a couple of hours), while the term "long term" refers to the stop of passengers (typically 10 hours or more).
Parking lots dedicated to "short term" have hourly rates, while those dedicated to "long term" have daily rates or fractions of a day.
LONG TERM STAY
I am a passenger: where should I park?
Marco Polo Airport in Venice has various parking areas, covered and uncovered, located at various distances from the Terminal; to analyze the various solutions and their prices, you can get a quote on the website and, if necessary, proceed with the booking.
The price of parking varies depending on the characteristics of the parking lot, the period of year, the advance with which a reservation is made, the filling of the parking lot at the time of booking, and any ongoing promotions.
The prices of parking lots for those who access without a reservation are different (generally higher: consult the rates) from those obtained by making an online reservation (get a quote); therefore, booking is strongly recommended.
I am a holder of the European Parking Permit, what advantages do I have for parking?
Passengers or companions in possession of the badge referred to in DPR 151/2012 (so-called Disabled Badge or European Parking Permit) are entitled to free parking in reserved spaces at all parking lots at Marco Polo Airport in Venice. To do this, you must present the badge strictly in its original form, together with the ticket collected at the entrance of the parking lot and an identity document at one of the following points: